‘Let’s round it up, then': Customer demands compensation after accidentally turning mobile data off, tech support laugh and offer him 2 cents

Author image for Eleonora Bader
Eleonora Bader
Mar 13, 2024 9:00 AM EDT

People are always trying to get discounts.

Wait, let me rephrase… Entitled people are always trying to get discounts. People who are bored, miserable, and like to play the underdog. Look, I don't see anything wrong with a discount, but I do see something wrong with the way folk tend to go about it. Instead of asking nicely, or speaking in a polite tone, they'll yell their heads off, be rude and condescending, and generally make the person on the other end feel awful. That's what this customer did to a mobile tech support employee who after the beginning of their phone call, wasn't motivated to give them compensation.

What exactly went down that this customer felt the need to contact tech support, anyway? Well, it turned out he accidentally turned off his mobile data for 20 minutes. Yep, he did it himself. Then he called up the employee in question, who was more than happy to teach him a lesson. Scroll down to read about this hilarious turnout, and then check out this school teacher who got docked 11.5 hours because of a policy that didn't exist. Don't worry, this story has a happy ending, too.

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  • 01
    IN GOD LIBERTY 2001 "Here, you get 2 cents." TRUS LEV TATES
    via Canva
  • 02
    "My data hasn't been working for 20 minutes and I want compensation."
    via u/Macaveli54
  • 03
    So I had a customer call me up in mobile tech support with the problem that his data wasn't working for 20 minutes, pretty quickly I find out why; he had accidentally turned off his data on the phone menu (which happens a lot but usually the customer goes "oops silly me"). So this customer starts demanding that he want's compensation for his time without service and being very rude about it. After a couple of minutes he's not taking this is not something we did, but his mistake as a answer, so I
    via u/Macaveli54
  • 04
    "Listen I have this idea for him, are you okay with this?" then explain my idea. "Are you kidding? Let me get on call listening before you go back, I wanna hear this." I go back to the phone, he gave me the thumbs up that he was ready to listen and I proceed.
    via u/Macaveli54
  • 05
    "Right sir, I just had a word with my manager and I've managed to swing something for you, so let's break this down, you pay us 39.99 a month for 3 services; calls, texts and data, so let's divide your bill by 3 that give us 13.33, so let's divide further by 30 days to gives 44 pence for your daily data, now you had your data turned off for 20 minutes but for the purpose of this I'll round it up to an hour so we just need to divide that 44 pence by 24 hours so that means your looking at compensa
    via u/Macaveli54
  • 06
    I looked over at my manager during and he was covering his mouth laughing. Customer goes; "Are you having af King laugh?" "No sir the math is there." ……………………..Go on then I'll take it" Edit Yaaaay My first Gold, thank you kind person
    via u/Macaveli54
  • 07
    PacoTaco321 7 yr. ago Hey, you asked for my two cents, and now I'm giving it to you 4.4k Share Macaveli54 OP. 7 yr. ago Well I don't have any diagnostics that will uncr... Oh god d on it I wish I thought to say that 2.3k Share
    via u/PacoTaco321, u/Macaveli54
  • 08
    Hewlett-PackHard 7 yr. ago unplug it, take the battery out, hold the power Should have used the exact 20 minutes, gotten 0.6 pence and then told him that it's policy to round down. 1.0k Share Stellar Prof 7 yr. ago Or offer to send 60% of a pence coin. 226 Share
    via u/Hewlett-PackHard, u/StellarProf
  • 09
    MasterSplicer • 7 yr. ago Your manager sounds like a pretty fun guy. (And you too, of course) :D 302 Share Macaveli54 OP 7 yr. ago edited 7 yr. ago Well I don't have any diagnostics that will uncr... Hey you do what you can to get through the work day :) edit* want to what 168 Share
    via u/MasterSplicer, u/Macaveli54
  • 10
    rhymes_with_chicken 7 yr. ago Are you having a f king laugh? Everyone in the office but me, sir. And, I'm having a bit of a time restraining myself. Now would you like a credit, or a check mailed to your residence? 161 Share
    via u/rhymes_with_chicken
  • 11
    Birdbraned 7 yr. ago It sounds like he spent more on the phone call to you than he got back... 251 Share adudeguyman - 7 yr. ago It cost the company more to deal with it 145 Share
    via u/Birdbraned, u/adudeguyman
  • 12
    Pb_ft 7 yr. ago "A Service fee of 1.95 will apply to this refund transaction. Thank you and have a wonderful day." 119 Share
    via u/Pb_ft
  • 13
    ixBunnii 7 yr. ago I had one of those data moments. My first smartphone, had it hooked to my house wifi. I noticed one day that my phone would cease to have a connection if I left my house. Strange. So after a week of being annoyed that my phone was pretty much useless outside of my house, which is really the only place I needed it, I went to the store and asked them why. The look on the guys face as he took my phone, opened the menu, and turned the data back on was priceless. I felt beyond stup
    via u/ixBunnii
  • 14
    • cybOrgasm 7 yr. ago Did this when I worked for an ISP all the time. People wanted compensation for their internet being out for 20-30 minutes etc. Manager wondered why i had so many 5-10 cent reimbursements i said listen to some of my calls, you will find out lol 83 Share
    via u/cybOrgasm
  • 15
    [deleted] 7 yr. ago I deal with a ton of lawyers, and often they will say, I bill at 300 dollars per hour and this took up 2 hours of my time, I want you to pay me. Yea, thats going to happen, because you couldnt follow directions. 25 Share
    via u/deleted
  • 16
    QuandaryofJouska. 7 yr. ago He should come to Australia. Having it work for 20 minutes is a blessing. 58 Share aido727 7 yr. ago You think the user actually READ the protocols? What outback town do you live in where you're having that sort of mobile data issue? 20 Share
    via u/QuandaryofJouska, u/aido727
  • 17
    Themiffins 7 yr. ago Somewhat similar situation at the rental place I work at when we had cops shut down our 4th of July pool event. It's in a college town and we had it controlled but there were too many people. Biggest comment was "my parents pay 800 a month for me not to use the pool?!" Actually did the math and they lost around 2 dollars from their daily rate because the cops told us to shut it down.
    via u/Themiffins
  • 18
    modemman11. 7 yr. ago I've done this too where I work. People think that since they pay 250$ for tv internet and phone that credit is worthwhile for a small outage. I even had a lady call in saying her service was out for a hour, but she only had basic tv at 15$, the math resulted in such a small amount I couldn't even give it, like 0.05 cents. Sorry money doesn't let me give a fraction of the smallest amount. Naturally the customer was upset. 48 Share
    via u/modemman11
  • 19
    Sparkism 7 yr. ago I've done this. Prorated a refund down to the minute for the outage. If they weren't yelling, i'd have given them another month of subscription free of charge. 39 Share
    via u/Sparkism
  • 20
    tinydot 7 yr. ago I've done this! My company sells hosting services. Sometimes our servers have a fit and sites are down for a day or so. Customer calls in, you know he's losing 10000000 every minute his site is down. His plan was basic as so it cost him some $50 a year. He was demanding compensation, so I offered him store credit for $0.14. He did not accept my offer. 10 Share
    via u/tinydot

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customer service tales from tech support tech support manager the internets workplace stories reddit customers texts mobile data employees compensation payment phone calls
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